Delete Your AsAce Account

1. What this page provides

This public page is the external request method for deletion of an AsAce account and data associated with that account. AsAce is published on Google Play under the developer name THRIVING HK and operated by Star Billion Engineering Limited.

You may delete from inside the app or use the email route below. You do not need to reinstall AsAce or regain app access before submitting an email request.

2. Method one: delete in-app

1. Open AsAce and sign in to the account you want to delete.
2. Open Profile.
3. Select Settings.
4. Open Account.
5. Select Delete Account.
6. Complete the account-ownership check, review the final notice, and confirm permanent deletion.

The deletion workflow starts after valid verification and final confirmation. If screen labels change in a later release, look for Delete Account in account, privacy, or security settings.

3. Method two: request deletion by email

If you cannot sign in or reach the in-app control, send the request from the email address connected to your account where possible.

Email an AsAce deletion request

Use the subject line:

AsAce Account Deletion Request - Your User ID

Include only what is reasonably needed to locate and verify the account:

• your AsAce User ID or profile ID;
• the email address or phone number linked to the account, if applicable;
• your approximate last successful login date; and
• a screenshot of your profile, if available, with unrelated sensitive details redacted.

Never send your password, complete payment-card information, government identification number, or suspected illegal content. We may ask for limited additional information when reasonably necessary to prevent an unauthorized deletion.

4. Verification and processing time

• In-app request: the workflow begins after ownership verification and final confirmation.
• Email request: a complete request is generally verified and processed within 3-5 business days.

Processing may take longer where applicable law permits because identity cannot be verified, a security or safety investigation is active, a valid preservation duty applies, or removal from isolated backups follows a controlled cycle. We will meet any shorter mandatory response deadline.

5. Data covered by deletion

Subject to the limited exceptions below, deletion covers personal data linked to the account in active systems, including:

• account credentials, identifiers, profile details, settings, and preferences;
• messages, selected media, voice messages, and other User Content remaining under our control;
• device, activity, advertising, and communication metadata linked to the account;
• support or report information not needed for an ongoing safety, fraud, dispute, or legal purpose; and
• unused account-bound balances, virtual items, or digital entitlements not independently required to be retained.

Deletion cannot remove a copy independently saved or lawfully retained by another user, information you directed us to provide to an independent third party, or information already de-identified so it no longer reasonably identifies you.

6. Limited retention after deletion

We may retain only information reasonably necessary for a lawful purpose, such as:

• transaction, tax, accounting, chargeback, and refund records for the period required by applicable law, which may be up to seven years in some jurisdictions;
• fraud-prevention, security, abuse, child-safety, enforcement, and dispute records for as long as reasonably needed to protect users and AsAce;
• records covered by valid legal process, litigation hold, or mandatory reporting duties;
• isolated backups until overwritten under the applicable controlled cycle; and
• aggregated or de-identified information that no longer reasonably identifies you.

Retained information is access-restricted and is not used for unrelated advertising or ordinary product personalization. Where applicable, deletion instructions are passed to processors that handle account data for us.

7. Google Play purchases and subscriptions

Deleting an AsAce account does not automatically reverse or refund a completed Google Play purchase. It may permanently remove access to unused account-bound credits or digital items. Refund eligibility is determined by Google Play rules, applicable law, and the purchase terms shown at checkout.

If a purchase is expressly identified as a recurring subscription, account deletion may not cancel billing separately managed by Google Play. Cancel the subscription in Google Play before deleting the account. A non-recurring digital item does not automatically renew unless the checkout screen expressly states otherwise.

8. Cancel a pending email request

If an email request is still pending, reply in the same email thread with the subject Cancel AsAce Account Deletion Request. We will try to stop processing, but an account cannot be restored after deletion is completed.

9. Related AsAce policies

• AsAce Privacy Policy
• AsAce Terms of Use
• AsAce Child Safety Policy

10. Contact